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Shipping, Return, Refund FAQs

Shipping Information

COVID-19 Shipping Notice
Due to increased volume at our fulfillment and shipping partners in this pandemic, you will likely experience longer than usual shipping time. we assure you that we are doing our best to keep workers safe. We ask for your patience and understanding in waiting for your orders to arrive. You may reach out to us at hello@navypeony.com if you still have not received your orders within 7 business days from receiving the fulfillment notification.
Where do you ship to?
We now ship worldwide! Our products are fulfilled from a few different locations such as the US, UK, Germany, the Netherlands, Canada, Japan, Malaysia and the Philippines. Your order will be shipped from the location with the cheapest and fastest delivery service available to your destination.
How long does shipping take? How much does shipping cost?

Shipping Rates:

Country Service Rate
USA* Standard Shipping (3-5 Biz Days) USD 2.59
Standard Shipping (3-5 Biz Days) for orders above USD 35.00 		FREE
Expedited Shipping (2 Biz Days)		 USD 8.35
*Puerto Rico, Guam
Standard Shipping (5-8 Biz Days) 		USD 6.25
UK
Royal Mail 2nd Class Non-Tracked (£1.56, 2-3 Biz Days)		 USD 2.15
Royal Mail 1st Class Non-Tracked (£1.75, 1-2 Biz Days) 		USD 2.40
Royal Mail Tracked (£4.32, 2-3 Biz Days) 		USD 5.95
Free Royal Mail 1st Class Shipping (1-2 Biz Days) for orders above USD 35.00 		 FREE
Canada
Standard Shipping (3-5 Biz Days) 		USD 6.59
Standard Shipping (3-5 Biz Days) for orders above USD 35.00 		FREE
EU
Standard Shipping Non-Tracked (€3.40, 3-5 Biz Days) 		USD 4.00
Standard Shipping Tracked (€7.25, 3-5 Biz Days) 		USD 8.59
Standard Shipping (3-5 Biz Days) for orders above USD 35.00 		FREE
Rest of the World
Standard Shipping Tracked (Orders Below US$50, 5-10 Biz Days) 		USD 9.89
Standard Shipping Tracked (5-10 Biz Days) for orders above USD 50.00 		FREE
*NOTE: Certain products may not be available outside of the US

All orders on this website are fulfilled and shipped from Amazon Warehouses in each respective markets and our partnered 3rd Party Logistic provider. 

If you are an Amazon Prime member, you may proceed to purchase directly on Amazon in your respective markets.

For all other international shipping inquiries, please contact us.

How Do I Track My Order?
A tracking number will be provided for all orders. Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account. Please reach out to us should you have any questions on your order: hello@navypeony.com

ATTENTION: We're not responsible for undelivered orders due to incorrect or insufficient details in the shipping address provided. Additional cost will be incurred for request of re-delivery and this cost will be borne by the customer. Refund request due to incorrect shipping address will not be entertained.

Payment Information

What Payment Methods Do You Accept?
All payments are processed securely via Shopify Pay or PayPal. You can pay via credit or debit card. You will see "NOTEWORTHIE GIFTS" as the merchant name in your credit card or PayPal statement, this is expected, "NOTEWORTHIE GIFTS"is our registered company name while Navy Peony is our brand name.
What Is There A Payment Error with my debit card?
If you are using a Debit Card to pay and you are experiencing a failed transaction, please contact your bank to authorize international transactions. Most Debit Cards do not authorize international transaction by default, causing your payment to fail. Alternatively, try paying using PayPal.
What Do You Do With My Information?
Please refer to our Privacy Policy.

Returns and Refunds

Don't like your item?
Send it back to us for a full refund. Our return policy lasts 30 days after you receive your purchase. Email us at "hello@navypeony.com" to discuss the arrangement. Please quote your order ID when you reach out to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed through the payment method you used.

No returns or refunds for items on clearance sale.
Wrong or damaged items?
We can offer you a refund, exchange, or a gift credit depending on your choice. This policy is valid for 30 days after you receive your purchase. Please send us a photo of the wrong or damaged items as proof. Contact us at "hello@navypeony.com" and quote your order ID to discuss the details.
Did not receive your parcel?
We will consider your parcel lost if you did not receive it only after more than 30 business days (not including weekends) from your order date. Reach out to us with your order number and we'll process a refund.

ATTENTION: We're not responsible for undelivered orders due to incorrect or insufficient details in the shipping address provided. It will incur additional cost to request for re-delivery and this cost will be borne by the customers. Refund request due to incorrect shipping address will not be entertained.
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